Registration & Sign In

Scenario 1: Account name or password is incorrect.

• Solution: Check whether the account id/email address/password you have entered is correct. If you have forgot password, please recover the password and try login again.

I forgot the password, how to reset password?

1. Check if keyboard’s “Caps Lock” light is on as your password is case sensitive
2. Ensure you don’t enter blank spaces before and after your password
3. If you forget your Alafya password, please click here to retrieve it

Tips: If you do not know where did you register the account, try to reset on both sides.

How to add, save or remove a card or Mobile payment details on Alafya?

Adding and saving a card on Alafya:

When selecting the payment method for your order on Alafya, you can add and save a new card on the Add a credit/debit card page or mobile money

ABOUT SERVICES 

How can I trust the services and what security measure?

In general, our terms of service cover most things (including confidentiality), Alafya does not take payment for services until your order is complete. However, as we will not be able to assist you with any issues that arise outside of the alafyaworld platform, we ask that you do not share your personal contact details and avoid communicating through external platforms. Our official channels are those mentioned in our various descriptions of the available service offers.

What if I am not satisfied with the service?

Please keep in mind that there is a 13 day grace period after an order has been marked as complete. During this time, we can cancel the order for you. Once this time has elapsed, We can do nothing more for you. For further assistance, you can contact our support specialists by opening a ticket HERE

Order processing

• When a buyer orders a service from Alafya world, once is notified by email as well as notifications on the site when logged into the account. We are required to meet the delivery time they specified when validating the service.
• We send complete files and/or proof of delivered work.
• Users are responsible for scanning all transferred files for viruses and malware. Alafya world will not be held responsible for any damages that may arise from the use of the site, the use of the content or files transferred.
• Buyers can Request order revisions via email or Whatsapp standard services when an order does not match the description of work agreed upon before the buyer’s validation of the order on their service page or if they do not correspond to the requirements sent at the beginning of the ordering process.